CBD Webinar – How to Respond to a Complaint from Council

CPD Webinar – How to Respond to a Complaint from Council 

Wednesday 9th May 2018 13h00 to 14h00.The webinar will also be available to view

afterwards for those who cannot attend the live webinar.The first you may know of a patient complaint is when you receive a letter from SAPC, Legal Services and Professional Conduct Department. A complaint about your professional and/or ethical conduct. For most healthcare professionals this is the beginning of a nightmare as it is often viewed as a direct assault on their personal and professional integrity. It can be a very stressful and confronting experience.


1. Distinguish between the role of the different disciplinary committees of the SAPC

  • Committee of Preliminary Investigation (CPI),
  • Committee of Informal Inquiries (CII) and
  • Committee of Formal Inquiries (CFI).

2. Inform pharmacists of their rights and responsibilities during the investigation and at each level of review,

3. Empower pharmacists to adequately reply to a complaint received by the SAPC

This webinar is the first in a series of informative webinars brought to our members through a collaboration between ICPA, PSSA and SAPC. We trust you will find this helpful.

Open to all ICPA members.  Click here to register for this webinar.

Date: May 4, 2018